Senior Technician
Winning Technologies
Microsoft Azure migrations, Level 2/3 support, Windows Server and Active Directory, Microsoft 365 troubleshooting and operational improvements.
DAN BURROWS / PROFESSIONAL PORTFOLIO
Systems experience.
Cloud & AI.
Practical results.
I’m Dan Burrows, a Senior Technician at Winning Technologies. My work spans Microsoft infrastructure, cloud migration, technical support and automation—with a growing portfolio of AI applications and workflows.
San Antonio, Texas · Microsoft Azure · Microsoft 365 · PowerShell
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A human approach to AI.
PROFESSIONAL EXPERIENCE
A career built on
solving technical problems.
From production systems and desktop deployments to cloud infrastructure and AI workflows. These are the roles behind my portfolio.
Lead Technician
ABBTECH, Inc. · Contractor
Desktop deployments and Windows migrations across healthcare and Air Force environments, with application troubleshooting and equipment documentation.
Senior System Engineer
Synchronoss Technologies
Production troubleshooting, Microsoft Exchange administration, runbooks and installation documentation, including after-hours Level 2 support.
SELECTED WORK
Projects & Accomplishments
AI applications I’ve built, support workflows I’ve developed and infrastructure migrations from my professional work. Planned work is labeled separately.
FEATURED / LIVE APPLICATION
AI Guidance
AI application development
with Cloudflare Workers AI.
I built AI Guidance with structured prompts, conversational follow-ups and file analysis. The project combines interface design, AI integration and privacy controls.
View live projectOpens aiguide.danburrows.com in a new tab
INSIDE THE PROJECT
01
Guided conversations
Structured prompts and follow-up questions help users move from a broad idea to a more useful response.
02
File analysis
Multi-file uploads and analysis support tasks that need more context.
03
Thoughtful safeguards
Temporary file processing, deletion and Turnstile abuse protection support privacy-conscious use.
AI & AUTOMATION
Level 1 Helpdesk Agent
A project exploring AI-assisted support with BM365 ticket creation and updates, structured escalation and human handoff.
Project details
Built with Microsoft Copilot Studio and Power Automate, with BM365 as an implemented example. The project explores how ticket workflows use APIs, authentication and permissions. The focus is dependable ticket actions, clear escalation paths and human handoffs.
READINESS & SECURITY
AI Readiness Assessments
Cloud and domain assessment scripts that examine identity, endpoint protection, sharing exposure and the foundations for AI adoption.
Project details
Findings include remediation guidance, distinguish missing evidence from verified controls, and evaluate MFA and Conditional Access enforcement across Microsoft 365 and Active Directory environments.
PROFESSIONAL EXPERIENCE / PLANNING
Windows Server 2016 migration
Career portfolio · Planned project
Planning the migration of approximately 45 Windows Server 2016 servers to Windows Server 2022 or 2025.
Project status
The statement of work is in preparation. The migration is planned; the target versions are Windows Server 2022 or 2025.
PROFESSIONAL EXPERIENCE / COMPLETED
Hyper-V infrastructure to Azure
Professional work at Winning Technologies
Completed the migration of approximately 150 servers from a Hyper-V environment with 13 Windows Server 2016/2019 hosts and failover clustering to Microsoft Azure.
Project status
The infrastructure migration is completed. The statement of work is in preparation.
Explore more of my background in systems, support and cloud infrastructure.View professional résumé
TECHNICAL SKILLS
Infrastructure foundations.
Modern tools.
The platforms and technologies reflected in my professional experience and project work.
01 / CLOUD & SYSTEMS
Microsoft infrastructure
Azure, Microsoft 365, Windows Server, Active Directory, Entra ID, Exchange, RDS/AVD, Hyper-V, SharePoint and OneDrive migration planning.
02 / AI & AUTOMATION
Applications and workflows
PowerShell, Microsoft Graph, Power Automate, Copilot Studio, ChatGPT, OpenAI, Codex, Cloudflare Workers AI and prompt design.
03 / SECURITY & OPERATIONS
Reliable systems and support
Endpoint protection, patch management, MFA and Conditional Access assessment, technical documentation, AI governance and responsible AI controls.
MEET DAN
Technology. Music.
A curiosity for what’s next.
I’m Dan Burrows, an IT specialist based in San Antonio, Texas. My background includes computer science, systems support, infrastructure migrations and hands-on technical problem-solving.
My work spans systems, networks, security and technical support. I enjoy learning how new tools can improve the way people work—and bringing that same practical mindset to AI applications, automation and personal projects.
Music is another important part of my life. I find creative inspiration in composing and producing original music, whether I’m performing, developing ideas in the studio or collaborating with fellow musicians.
Web development brings my technical and creative interests together. I build websites with a focus on clear design, usability and the needs of the people using them.
Outside of work, I enjoy exploring hiking trails, reading a good book and making music. Learning and taking on new challenges connect all these parts of my life.
CONTACT
Contact Dan Burrows
Questions about my background or the work shown in this portfolio are welcome.
Send a messageSan Antonio, Texas